Testimonials 

To Serena From: Jason Matta
Sent: Friday, December 26, 2008 1:27 PM
Subject: FW: recap - 0076 LA PINE
See below.  Don't know if anybody forwarded this to you
or not.  Great Job.
-Jason
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Sent: Monday, December 22, 2008 9:30 AM
Subject: RE: recap - 0076 LA PINE
Wow, great catch!  The customer feedback is just as
positive as her RPH results.
Thank you, Troy Waller
Business Development Manager
WIS International
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Sent: Monday, December 22, 2008 9:27 AM
Subject: Re: recap - 0076 LA PINE
Serena is a great MOR, Troy.  She has been
with us in Portland for the last year or so.  
Jamie/Jason,

make sure Serena gets this feedback.
Thanks, William Fleet
Northwest Director of Operations
"WIS International...Results You Can Count On"
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From: Troy Waller
Sent: Mon Dec 22 12:24:08 2008
Subject: FW: recap - 0076 LA PINE
Tim who is Serena?  All of the C&k's where ran all
over 50 RPH. One even hit 60!  What does she normally run?  
She did a Fantastic job!
Thank you, Troy Waller
Business Development Manager
WIS International

WIS CREW MANAGER NAME                        
Serena Clark
CREW SIZE 9
GENERAL COMMENT  Rocked another one.                            
RESULTS OF TODAYS TRAINING  excellent
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Serena-
Way to go for the first grocery we have done for this FM.
We have seen high 20's but nothing over 30!  Fabulous.  I am excited
to see you are working with Len.  He is definitely a plus for our team.
Once again.....great focus and dedication to our Portland office
from you! Be sure to send out an email to our other FM Grocery
MOR's and let them in on your best practices!
Thanks, Jamie Shoote
WIS International
Area Manager Portland Metro / Salem 
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Serena
Thanks for your hard work with this account,
the dedication and perseverance you show always
makes me proud to have you on our team!
Sincerely, Matt Lee
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From: Jamie Shoote
Sent: Wednesday, March 11, 2009 8:58 PM
To: Serena Clark
Cc: Bill Fleet; Michael Luchansky
Subject: FW: LPM Recap RITE AID CORP, ST. HELENS, OR
Serena-
You have been doing an awesome job with this customer. 
I believe this is the 3rd inventory in a row that you have gotten straight 5’s. 
We have been focusing so much on productivity I think
sometimes we forget how important customer service is. 
I love to see how you are continuing to build this team. 
Our productivity is increasing with every store. 
Your ideas and constant focus is definitely paying off.   
Thank you for all of your efforts.  
Jamie Shoote
WIS International
Area Manager Portland Metro  / Salem
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From: Natalya Pavlovets
Sent: Tuesday, March 03, 2009 5:45 PM
To: Serena Clark; 135 PORTLAND DISTRICT
Cc: Bill Fleet; Michael Luchansky
Subject: FW: STORE RECAP RITE AID CORP, CLACKAMAS, OR
Serena-
You are consistently delivering results in the high 30’s. Thank you for your focus.
You and the team are doing a fabulous job.
Thanks again. Natalya Pavlovets
Inventory Manager, Portland Metro
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From: Jamie Shoote
Sent: Saturday, February 21, 2009 9:22 AM
To: Serena Clark
Cc: Bill Fleet; Michael Luchansky
Subject: RE: STORE RECAP RITE AID CORP, PORTLAND , OR
Serena-
I am elated to see the difference you have made with this team. 
Let’s keep moving forward to see where we can take it. 
No corrections on the floor is quite impressive. 
Please be sure to give the crew that feedback. 
We need to come up with a contest for this group when we have at least
5 or 6 RA’s in a month.  Think about it and we can talk next week about
what we should challenge them on and what the reward might be!   
Jamie Shoote
WIS International
Area Manager Portland Metro  / Salem
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From: Natalya Pavlovets
Sent: Friday, February 20, 2009 4:43 PM
To: Serena Clark
Cc: 135 PORTLAND DISTRICT; Bill Fleet; Michael Luchansky
Subject: FW: STORE RECAP RITE AID CORP, PORTLAND , OR
Serena-
25740 CPH and $31.00 RPH is a very fine day for you Serena!
You have done a very nice job implementing the changes.
Keep doing that good job.
Natalya Pavlovets
Portland #0641
Inventory Manager
Cell 360-4879487


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